Reception Manager- Four Star Hotel- London- £26,000

London, Greater London
Salary: £26,000.00 /year

Reception Manager- London – Four Star Hotel- Fantastic Hotel Group- £26,000

Four Star hotel, part of a well know hotel group is currently recruiting for an experienced Reception Manager or Head Receptionist to join their team.

Reporting directly to the Front Office Manager, you will be responsible for ensuring guests receive consistently high standards of service and maximise guest satisfaction throughout their stay at the hotel.

You will be responsible for a team of 10 and will report directly into the Front Office Manager and will be responsible for the following duties:

  • Improving standards
  • Making sure the reception team consistently deliver high standards of service throughout
  • Maximise profitability of the reception department
  • Achieve budgeted revenues through training staff to upsell at every opportunity
  • Staff training and appraisals
  • Review business and performance objectives
  • Attending regular training sessions
  • Duty Management as required

To be suitable for this role we are looking for someone with at least 3-4 years experience of 4/5Star environment

  • Operational experience in Reception and Reservations
  • Driving and implementing standards
  • Good financial awareness
  • Good working knowledge of the opera System

Excellent benefits will be provided with this role including;

  • 28 days holiday including bank holidays, increasing after 2 years
  • An additional paid day off for your birthday
  • % Contributory Pension Scheme
  • Private Health care after 6 months
  • Complimentary Life assurance
  • Employee Assistance Programme EAP
  • Smart Uniform or free dry cleaning of own work suits
  • Various incentives and rewards based on performance
  • Annual staff party
  • Regular employee appreciation events
  • Discounted membership of onsite Health Clubs & Spas
  • Family & Friends Accommodation rates at all hotels in the group
  • Opportunities for training and development & recognising your potential

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