Reception Manager- Country House Hotel- £23,000 plus bonus- Guildford

Guildford, Surrey
Full-time
Salary: £23,000.00 to £24,000.00 /year


Reception Manager- £23,000 plus bonus- Guildford-Stunning country House Hotel
We are currently recruiting for an experienced Reception Manager to join this wonderful Country house hotel situated in Guildford.
Reporting Directly to the Front of House Manager you will be responsible for managing and developing an experienced and dedicated Reception Department.
You will make sure that you give the up most level of customer care to give the guest an outstanding experience of staying in the hotel. You will need to be organised, articulate and have a five star smile.
Duties of Reception Manager will include some of the following duties:
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  • Doing staff appraisals and training and developing of the Reception department
  • Administration duties
  • Check ins and check outs
  • Guest liason
  • Dealing with guest complaints
  • Making sure the shifts and floats are balanced
  • Hotel reservations and dealing with events
  • Conducting all departmental inductions
  • Making sure all members of staff are up to date with procedures
  • Recruitment and selection of all new recruits in the department
  • Encourage upselling
  • Making sure the daily activity report is complete

For this role we are looking for :

  • Someone who Loves interacting with guests
  • Organised and has a good attention to detail
  • You have worked as a Head Receptionist or a Reception Manager in a hotel previously

In return, the successful candidate will receive various group benefits including discounted health and beauty treatments and stays within other hotels in the group.

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